Service outlets and contact information
Our service outlets can quickly respond to your service needs. The nearby service center ensures that engineers and technicians can respond at any time and quickly arrive at the service site no matter where they are. The professional technical personnel of the Newjing Valve Automation Center and authorized maintenance center have received professional system training from the headquarters service center. Each valve delivered to the center must undergo a rigorous performance analysis process, and all testing data and improvement suggestions will be synchronously transmitted to the product engineering and technical team for in-depth analysis. This standardized process not only promotes rapid iteration and optimization of products, but also continuously inspires innovative inspiration, forming an efficient closed loop from service feedback to technological innovation.
Sales Department Engineer Xiong
telephone： 57357999
email： nuwave@nuwave.net.cn
Engineer Yu from the Technical Department
telephone： 021-5735 2929
email： js@nuwave.net.cn
Engineer Shu from the after-sales service department
telephone： 021-5735 2929
email： nuwave@nuwave.net.cn
Installation and Maintenance Manual
Download the installation and maintenance manual to learn about the correct installation, operation, and maintenance instructions for Newking valves.
Installation, Operation and Maintenance Manual. pdf
Agent inquiry
Inquiry
Valve management program
The more you understand the importance of valves in operation, the more you can avoid parking situations. The Valve Management Program (VMP) provides you with unprecedented insight and control. Newjing is built on a confidential, customer exclusive interactive database that can provide you with real-time visibility, access, and analysis. This program provides you with many capabilities, such as:
Asset Management:
New Jing can assist you in achieving intelligent monitoring and traceability management of the entire range of harsh working condition ball valve inventory, accurately locating the real-time status of each equipment asset - whether it is in online operation, warehouse inventory, or maintenance stage.
Maintenance contact person:
The protocol pricing mechanism allows you to avoid repeating the bidding process for each maintenance requirement, while enjoying the professional guarantee of our exclusive product knowledge.
Automatic notification:
In the equipment maintenance planning stage, you can prepare based on the requirement of running time protection - the system will automatically push alerts for nearby service items, helping you to integrate the valve reconstruction cycle into the overall maintenance plan system.
Instant knowledge:
Your data can be integrated into customized reports and visual chart systems, and authorized personnel can access and call it in real time to help you make scientific decisions at any time.
Standard report:
Contains a series of easily accessible documents, including:
- Bill of Materials
- Test form
- Valve assembly diagram
- Execution mechanism drawings
- Coating Report
- Material Testing Report
- Performance analysis review
- Repair documents
Return authorization
Answers to common questions
How to inquire and place an order?
Fill out the "Contact Us" form online and provide detailed requirements.
Send an email to [your sales email] and attach the technical specifications, quantity, and contact information.
Call our sales hotline directly [your sales phone number].
After receiving the inquiry and confirming the order, we will sign a formal contract and arrange production.
What payment methods does your company support?
We accept various payment methods, including bank wire transfer (T/T), letter of credit (L/C), etc. The specific payment terms will be detailed in the contract, usually requiring a partial down payment and the final payment to be made before shipment or upon receipt of the bill of lading.
How can I apply for after-sales service if the valve malfunctions?
If there are any problems with the product, please contact our after-sales service team as soon as possible. You can call 021-57352929 or email nuwave@nuwave.net.cn Submit a service request and provide the product model, serial number, fault description, purchase date, and contact information. We will respond as soon as possible and provide a solution.
Does your company provide on-site technical support or installation guidance?
Yes, we can provide remote technical guidance according to customer needs. For the installation and commissioning of major projects or complex valves, we can also arrange professional technical personnel to provide on-site guidance services
How to file a complaint or provide feedback and suggestions?
We attach great importance to customer feedback. If you have any dissatisfaction with our products or services, or have any valuable suggestions, please feel free to submit them through 021-57352929 or the "Contact Us" page on our official website. We promise to take your feedback seriously and handle it promptly.
